Safari: Audio and Video Support

Step-by-step solutions for camera and microphone related issues in Safari.

Enable Camera, Microphone, or Screen Sharing

Safari Support 2

  1. Log into your ARC account on Safari. 
  2. Select "Safari" in the browser menu at the top of the screen, then click "Preferences" from the drop down. You can also do this by pressing Command-Comma (⌘,)
  3. Next, click the "Websites" tab.
  4. Select either "Camera," "Microphone," or "Screen Sharing" in the left side tab. 
  5. Under Currently Open Websites, make sure "app.wearc.com" is set to "Ask" or "Allow." 
  6. Finally, close the "Preferences" window and refresh the page.

    If you denied access to your camera/microphone during a call:

    1. During the call, refresh your page.
    2. You may be prompted with, "Allow app.wearc.com to use your camera and microphone?" If so, select "Allow."
    3. If problems persist, please follow the steps above to enable your camera and microphone in Safari preferences.