Mozilla Firefox: Audio and Video Support

Step-by-step solutions for camera and microphone related issues in Mozilla Firefox.

If you denied access to your camera/microphone during a call:

Mozilla Firefox-1

  1. Select the "Lock, Camera, Microphone and Autoplay" icon to the left of the URL.

  2. Click the "X" next to each of the blocked permissions.
  3. Click the dropdown menu next to the "Autoplay" and select "Allow Audio and Video."
  4. Refresh the page. 
  5. You may be prompted with, "Will you allow app.wearc.com to use your camera and microphone?" If so, select "Allow." 

To enable your camera and microphone in Mozilla Firefox:

 

 

  1. Open Mozilla Firefox.
  2. Click the "Open Menu" hamburger icon in the upper right of the browser.
  3. Select "Preferences" from the drop down menu.
  4. Type "Camera" into the search bar.
  5. Click the "Settings" button next to "Camera."
  6. Make sure the "Block new requests asking to access your camera" is not checked.
  7. Select "Save Changes."
  8. Type "Microphone" into the search bar.
  9. Click the "Settings" button next to "Microphone."
  10. Make sure the "Block new requests asking to access your microphone" is not checked.
  11. Select "Save Changes."