Password Support

Forgot My Password

  1. If you forget your password, click “Forgot Password?” on the ARC login screen. 
  2. You will be prompted to enter your email address. ARC will then send you an email with the authentication code. You may also request that an SMS text be sent with the code.
  3. After entering the authentication code, you will receive a link to reset your password. Follow the link to enter a new password.

Change My Password

Desktop - Account - Manage Passwords

  1. To change your password, click the circular icon with your initials in the upper right corner of the screen. Then click on your name from the dropdown menu. 
  2. Next, select the pencil icon.
  3. Under the "Security Information" section, you will have the option to change your password.